Stoma Service

Launch of the Merseyside and Region Stoma Service in St Helens on 11 October 2021.


NHS St Helens CCG have commissioned a centralised service to support those patients who receive stoma appliances. This new service is known as Merseyside & Region Stoma Service (MARSS) which is provided by an established company called Bullen Healthcare Ltd.


If you would like know more about the process of how this service was commissioned, please see the following document here


The aim of this new service is to improve the long-term care that patients with a stoma receive.

The new service means that your GP practice will no longer issue prescriptions for your stoma products such as stoma bags, base plates, adhesive remover. Instead, these prescriptions will be issued by the Merseyside & Region Stoma Service (MARSS). This service will be run by a team of specialist stoma care nurses and personal stoma advisors.


The way in which your stoma products are dispensed and delivered to you WILL NOT change.


If your stoma prescription items are usually dispensed to you by a Dispensing Appliance Contractor (DAC) or your local pharmacy, this will continue to happen. You can also decide to change this at any time. There will be no changes to your method of delivery or collection from these services.
This service will also work alongside the specialist teams at the following NHS hospitals:

  • Warrington and Halton Hospitals NHS Trust
  • St Helens & Knowsley Teaching Hospitals NHS Trust
  • Liverpool University Hospitals NHS Trust. (Aintree, The Royal Liverpool, Broadgreen)
  • Wirral University Teaching Hospital.


What do I need to do?
There is no need to do anything now. Please keep ordering your prescription in the usual way.


MARSS will launch in the St Helens area on 11 October 2021 for all patients. You will then automatically be registered onto the new service.


Once you are registered for the service you will receive a welcome telephone call from one of the MARSS personal advisors to introduce you to the service and explain how it works.

In the meantime, you should continue to order your stoma items and any other prescription items, such as medication, from your GP in the usual way.

If you have any further questions or would like more information you can:

Telephone: 0800 915 9046
Email: prescriptionservice.bhg@nhs.net
Visit the service website: www.merseysideandregionstomaservice.nhs.uk