21 Dec 2018

Feeling poorly but not sure if it’s an emergency? NHS 111 is here to help

Feeling poorly but not sure if it’s an emergency? Health bosses at NHS St Helens Clinical Commissioning Group is encouraging people in St Helens who are feeling poorly but are not sure if it’s an emergency to call the NHS freephone 111 number or log on to www.111nhs.uk

If you’re generally fit and healthy, you may be unsure what to do or where to go when the unexpected happens. NHS 111 both online and via the telephone, makes it easy to access healthcare advice when you need medical help and advice fast, but it’s not a life-threatening situation.

NHS 111 is a free number, available 24 hours a day, seven days a week. NHS call handlers can provide health advice, put you in touch with the right service, and in some cases where appropriate, arrange to have you seen by a doctor or call you an ambulance. NHS 111 online helps people get urgent healthcare using their smartphone, laptop or other digital device. People answer questions about their symptoms and receive tailored advice on what to do next and where to go.

Dr Mike Ejuoneatse, a local GP and CCG Governing Body member said: “NHS 111 both online and via the telephone is designed to offer answers, reassurance, advice and support you around the clock, making sure that you get the right treatment at the right time, in the right place.

“The service is staffed by trained contact handlers with nurses on site to offer support if needed. Symptoms are assessed, and callers are given the healthcare advice they need or are directed immediately to the right service. Staff can also book any available appointments at the Urgent Treatment Centre if appropriate following a telephone triage.

“I’d encourage anyone who is unsure of what NHS service they need to use if they have an urgent illness or injury – especially over the Christmas period – to make use of NHS 111 rather than automatically going to A&E which should be kept free for those who really need it.”