03 Jul 2020

North West Boroughs Healthcare has upgraded its existing 24/7 mental health crisis lines to Freephone numbers. This means they are now free to call from both landlines and mobile phones.

The new dedicated phone numbers are:

  • 0800 051 3253 for people living in Wigan
  • 0800 051 1508 for people living in Halton, Knowsley, St Helens and Warrington

The crisis lines provide support 24 hours a day, seven days a week to people of all ages, including children and young people, who need urgent mental health support. You do not need to be known to our services to contact our crisis lines, they are available for patients and public.


Please be assured, anyone who dials the original local numbers will still reach the mental health crisis teams first time, without the need to be diverted. However, calls made to the original numbers will be charged.


More information and FAQs about the crisis line for professionals can be found at: www.nwbh.nhs.uk/crisis-line-professionals-information/