The CCG works closely with the services we commission (buy) for the local community.
Any patient events held by our providers across St Helens are attended by the CCG so we can participate and talk to local people about their experiences of accessing health and social care.
All information captured at the events is reviewed and forms part of the work we do across the CCG.
For more information on local meetings and how to get involved please visit the websites below.
North West Boroughs Healthcare NHS Foundation Trust delivers a range of health services across a population of more than 3.5 million people to support local communities to live life well. These include community-based physical health services, as well as mental health and learning disability services. They also deliver community and inpatient mental health services across Halton, Knowsley, St Helens, Warrington, Wigan and Bolton.
If you would like to get involved and attend Northwest Boroughs Service User and Carer Forum taking place on the 17 July 2019 at Mansion House, 1pm - 3.30 please contact Dennis Dewar on 01925 664057, firstname.lastname@example.org or find out more information via the poster
St Helens and Knowsley Teaching Hospitals NHS Trust provides a full range of acute and intermediate healthcare services across our sites at St Helens, Whiston and Newton hospitals, including inpatient, outpatient, intermediate care, maternity and emergency services. The Mersey Regional Burns and Plastic Surgery Unit is also located at Whiston Hospital, providing treatment for over 4 million people across the North West, North Wales and the Isle of Man. From 1 December 2019 St Helens Urgent Treatment Centre is now also provided by the trust.
The CCG also reviews and monitors the quality accounts of our providers. The 2017/ 2018 reports can be found below:
A Quality Account is a report about the quality of services offered by an NHS healthcare provider.
The reports are published annually by each provider, including the independent sector, and are available to the public.
Quality Accounts are an important way for local NHS services to report on quality and show improvements in the services they deliver to local communities and stakeholders.
The quality of the services is measured by looking at patient safety, the effectiveness of treatments patients receive, and patient feedback about the care provided.
Engagement and Involvement with our Providers
The CCG encourages it's local community to engage and involve themselves in local provider opportunities therefore we actively promote events, meetings and other opportunities led by our providers.
For more information visit the opportunities with our providers page here.
As stated in our quality strategy the CCG is keen to talk to patients, service users and carers about the service they are receiving. Regular visits are carried out to our providers to observe care delivery, the environment that it is being provided in and to speak to patients, relatives and staff regarding their experiences of receiving or providing care. The CCG will provide feedback to the provider on their observations in order to improve care and also reflect the findings and outcomes of the visits at in the CCG Quality and Performance Committee reports. Lisa Ellis - Chief Nurse / Director of Quality