Healthwatch St Helens

About Healthwatch

Healthwatch is the independent local watchdog for people who use health and social care services across the borough. They are there to make sure that the people who design and run services put local people at the heart of care.

Through engaging with the people who live in our communities, Enter and View visits and feedback from a volunteer Forum, they gather experiences and views around local services and make sure that providers of these services and commissioners know what local people think and what matters to them.

Healthwatch St Helens can help you find out what health and social care services are available in your local area, and signpost you to organisations that can help and support you, so that you make good choices around your healthcare needs.

As a Healthwatch member you will receive a monthly newsletter containing information about what’s happening locally around health and social care and be invited to take part in consultations, complete questionnaires and come along to their listening events. You can get involved as much or as little as you want to. Join by logging on to: www.healthwatchsthelens.co.uk.

You can also view Healthwatch St Helens Annual Report 2018/2019

Call Healthwatch on 0300 111 0007 (cost of a local call) or email info@healthwatchsthelens.co.uk

Healthwatch St Helens Complaints Advocacy (01744 457105) or email advocacy@healthwatchsthelens.co.uk for support with making complaints about NHS services.

Find out more information about the service here along with the referral form

Healthwatch - Making The Right Choices Event

Date: Tuesday 5th June 2018.

Arrival at 12.30pm for registration and lunch. We aim to close the event at 4pm.

Location: St Helens RFC Totally Wicked Stadium

Over 100 people attended the listening event, with 16 organisations holding information stands in the market place and presentations delivered by healthcare professionals.

We began by giving a brief overview of why we were holding the event. We followed this by providing attendees with a list of scenarios and asking them to state where they would seek treatment in a range of situations.

The presentations focused on:

 A&E
 GP Services/primary care
 Northwest Ambulance Service
 Pharmacies and medication
 Rota GP out-of-hours service
 St Helens Walk-in Centre

More information on the event can be found in the summary report