Support is available through the NHS 119 British Sign Language (BSL) service. It is provided by InterpreterNow and allows the user to instantly connect to a remote BSL interpreter during their vaccination appointment.
The service can be easily accessed through an app via a smartphone or PC. Patients can download the app and register for an account to access the service. This service is free of charge and provides a complimentary service to already existing local arrangements offering translation and interpretation services. For sites that are already providing BSL support, the provision of the additional remote BSL service is optional. For sites that do not provide access to BSL support for patients yet, the provision of this service is mandatory.
The app can be downloaded at www.interpreternow.co.uk.
Vaccination sites are responsible for ensuring staff and volunteers are aware of the service and are able to support people to access it.
Users will be encouraged to download the BSL application and register for an account. The National Booking Service (NBS) will shortly be updated to highlight the availability of the service and provide information to service users.
For any technical issues with the InterpreterNow app or web browser, please contact email@example.com.